YDL is enhancing customer service after setting up its own call centre. The York-based company has taken on five full-time staff as part of this investment for depots 10 and 11. Tom Clarke, Commercial Director for YDL, said: “We have implemented a new call centre-style phone system so that we can further enhance customer service and optimise efficiency.”
YDL already runs TPN’s Connect system which offers freight owners complete control and visibility of their jobs and gives their customers full access to cloud-based tracking and ETA notifications. In this way, Connect cuts down the number of queries that freight owners will get and helps them to expedite the rest.
“Connect already helps us improves productivity and maintain a high level of customer service,” added Tom. “The new phone system adds an extra layer of confidence for our clients and supports our goal of continuous improvement.”
YDL has also added to its fleet, purchasing a new articulated truck as well as a rigid. The company has a track record of supporting local causes on its artics and all three now each carry the logo of a different charity – York Against Cancer, St Leonard’s Hospice, and Martin House Hospice.
Furthermore, YDL recently raised £4,440 for Martin House Hospice after a team from the company completed the Yorkshire Three Peaks Challenge.